Experiences have long shaped our perceptions, causing us to view the world through different filters. If we perceive something positively, the past experiences we associate with that thing were likely good ones. It’s for this reason that we’re now seeing more brands use experiential marketing to up the customer experience ante. An Event Marketing Institute study estimates that 76% of marketers use experiential to support other marketing initiatives.
Like any strategy, experiential will vary from brand to brand. But the overall goal is the same: expose people to a series of fun and unforgettable activities to create a positive association with that brand. These good vibes can serve as a foundation for loyalty, which can improve customer retention, word-of-mouth buzz, and overall sales.